Policy Statement

At Private Medical Rooms, everyone has the right to be heard and treated respectfully if they have concerns. Clinics must handle complaints effectively to ensure patients get the service they deserve. This is crucial for maintaining a high quality of service. Complaints also provide valuable feedback and can reveal any service problems. When managed well, complaints can improve both quality of service and our reputation.

Aims and Objectives

• Complainants are treated with respect, sensitivity and confidentiality.

• We welcome feedback from patients and staff about safety and service quality.

• We promote a culture of openness and learning from incidents, including complaints.

Making a Complaint

You can reach out to the practice manager using any of these communication methods:

• Email: laura@privatemedicalrooms.co.uk

• Write: 679 Clarkston Road, Netherlee, Glasgow, G44 3SE